Many enterprises are looking at cloud computing -- the use of shared computing resources -- as opposed to local servers or personal devices handling applications.
The IT department's firm control of enterprise applications and services is slipping because of the adoption of consumer-oriented technologies in the enterprise. This could end up being a nightmare if not addressed properly.
Many large organizations have replaced humans in their call centers with integrated voice recognition (IVR) applications. New studies find these save costs, but may alienate customers.
The latest frontier for Software as a Service (SaaS) -- software solutions hosted over the Web by another company -- is financial governance, risk management and compliance solutions. Is this safe for large organizations?
